One positive aspect of COVID-19 has been companies stretching their boundaries, revisiting their business plans, finding new and creative...

The purpose of a survey is to get honest information on which to base decisions. When I received a recent invitation to complete a...

Cultivating your online community with former guests is a great way to foster loyalty and future demand. This article explores tactics used

Our recent Ideas Labs explored the new human resource challenges and realities impacting tourism businesses from the COVID-19 pandemic.

As we enter the fall and prepare for winter, it is important that all business continue to monitor which provinces have restrictions for...

September is a new chapter in the COVID-19 recovery as we move into a period of acceptance that "This is here stay." The road ahead will...

One of my favourite gurus I follow is Seth Godin, a thought-leader, writer, trainer, and content expert in marketing and customer...

As travel restrictions lift and businesses and communities re-invite visitors, welcome signals are a new consideration in the visitor...

It is so interesting to watch how different provinces are responding to COVID-19 to provide direct and indirect support to tourism...

Today the UNWTO's news update led off with this statement: "100% OF GLOBAL DESTINATIONS NOW HAVE COVID-19 TRAVEL RESTRICTIONS, UNWTO...

We are looking for tactical/practical best practices for small businesses, who want to be proactive in preparing to invite guests back to...

While the world settles into working from home and/or tackling Covid19 on the front lines, researchers are busy as work tracking,...

An easy first step, become part of a global solution and contribute to the tourism industry and a healthy planet is reduce the amount of...

If you are familiar with Baby Boomer, Gen X, Y and Z, then it's time to get ready for thinking about the influence the Alpha Generation...

As the popularity of e-bikes, cycling, mountain biking and trail development continue to grow and increase opportunities for visitors and...

Whether you agree with legalization or not, companies across Canada are exploring the potential for cannabis tourism. While the outlook...

The Adventure Travel Trade Association’s 2018 report on 20 Adventure Trends to Watch indicated that solo travel was a trend on the rise,...

Wellness tourism is travel associated with the pursuit of maintaining or enhancing one's well-being and can include healthy living,...

Sometimes it's hard to know where to begin. But as we approach the Canadian Thanksgiving weekend, we wanted to pause and say how thankful...

Today is Customer Experience Day - did you even know there is a day to stop and celebrate the excellence you strive for in enhancing the...