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Our company’s expertise in tourism training and industry development grew from our passion for travel as tourism operators and educators.


Our core team has management and operational tourism experience combined with formal academic training and research credentials. It’s a wicked combination of theory and practice that benefits all the work we do.

Tourism Cafe (2021) Nancy Arsenault Bio
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Nancy Arsenault

Managing Partner

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Tourism Cafe (2021) Lesley Anderson Bio
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Lesley Anderson

Training & Development Manager

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Kristi Denby

Sustainable Tourism Development Specialist

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Paul Arsenault Tourism Cafe.jpg
Tourism Cafe-Paul Arsenault.jpg

Paul Arsenault

Finance & Operations

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Professional shot-Jolene Lammers.jpg
Jolene Lammers Tourism Cafe.jpg

Jolene Lammers

Training Support Coordinator

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Fernanda Macedo

E-Course & Graphic Designer 

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"For more than a decade, I have been a collaborating partner with the Tourism Café Canada. My experiences have not only enriched and informed my own storytelling practice but have also expanded my understanding of the visitor experience and the impact of the tourism economy on society as a whole. The Tourism Café team, led by Nancy Arsenault, is a high-performing, strategic, empathetic group of diverse talents that puts the visitor experience at the heart of every project. I cannot think of any other company in Canada that trains and supports destinations and operators with the level of pedagogical and research capacities that the Tourism Café brings to their work. Their passion, humour, and strategic approach to destination development, assessment, and coaching is what inspires me as a partner and keeps me engaged and excited about our work together in the tourism industry."

Margaret Doyle

What's Your Story

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Marco Arsenault

Bilingual Course Reviewer

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Tourism Cafe (2021) Luc Arsenault Bio Ph
Tourism Cafe Luc Arsenault

Luc Arsenault

Bilingual Narrator and

Digital Course Author

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Todd Lucier

Project Advisor


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Terry Marie Dowe

Niagara Niche Tours


Bonnie Mitchell

Bonnie Mitchell

Mitchell Creative


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