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Nancy Arsenault
Managing Partner

Nancy loves the tourism industry. Customer-centric to the core, she is a builder; not the bricks and mortar type, but rather one who builds the skills and knowledge of people in the tourism industry.


Often called the Energizer Bunny, Nancy’s energy is felt throughout the tourism industry in Canada and abroad. Known for her award-winning tourism training design and teaching, she has consistently delivered interactive, engaging programs that leave an enduring legacy.

A co-founder of the Tourism Cafe  Nancy walks the talk when advocating that businesses “Dare to be Different” in a competitive marketplace. Covid-19 has pushed her innovation skills to new heights as the company expands into new e-learning courses and online program delivery.

Professionally trained as an educator, instructional designer, evaluator and researcher, Nancy shifted her career into tourism 24 years ago and has never looked back.

A sought-out conference speaker, Nancy is passionate about the value of small, medium, and rural business as she works with destinations to diversify their visitor appeal and formulate strategic and destination plans.
When she’s not working, you’ll find her out for a hike, bike riding, gardening, or enjoying a glass of wine on the patio!

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