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< Back Forfait d’intérêt spécial ​ Les forfaits d’intérêt spécial sont vendus à des groupes ou à des voyageurs indépendants et sont souvent adaptés aux intérêts ou aux passe-temps spécifiques des voyageurs (p. ex. observation des oiseaux, magasinage) ou au facteur temps (p. ex., construits autour d’un événement d’ancrage ou d’une activité saisonnière). Previous Next

Marco Arsenault Bilingual Course Reviewer An educator, mathematician, and former data scientist geek, Marco believes that teacher-student relations and inspiring young minds are at the heart of impactful, transformative education. Equipped with Bachelor of Mathematics and Bachelor of Education degrees, when Marco isn’t stimulating Grade 11 and 12 math and computer science students, he contributes his skills to the Tourism Café to try and crack our e-courses! Anyone who has designed and developed online training knows how different the approach to designing, development and testing self-paced learning is. The technology is intense behind every animation, click and action. Before our courses go to market, they go through Marco’s technical lens to find any glitches that will slow up a learner or interrupt the flow, so your learning experience is optimized. And bonus – he’s perfectly bilingual so he can test our English and French courses! With a passion for gaming and his millennial mindset, he is perfect for the job. And, when he’s not at his desk, you can find Marco taking in most any type of sports game or event and increasing his ranking within the Rocket Soccer Confederation. CONTACT MARCO

Nancy Arsenault Managing Partner Nancy loves the tourism industry. Customer-centric to the core, she is a builder; not the bricks and mortar type, but rather one who builds the skills and knowledge of people in the tourism industry. Often called the Energizer Bunny, Nancy’s energy is felt throughout the tourism industry in Canada and abroad. Known for her award-winning tourism training design and teaching, she has consistently delivered interactive, engaging programs that leave an enduring legacy. ​ A co-founder of the Tourism Cafe Nancy walks the talk when advocating that businesses “Dare to be Different” in a competitive marketplace. Covid-19 has pushed her innovation skills to new heights as the company expands into new e-learning courses and online program delivery. Professionally trained as an educator, instructional designer, evaluator and researcher, Nancy shifted her career into tourism 24 years ago and has never looked back. ​ A sought-out conference speaker, Nancy is passionate about the value of small, medium, and rural business as she works with destinations to diversify their visitor appeal and formulate strategic and destination plans. When she’s not working, you’ll find her out for a hike, bike riding, gardening, or enjoying a glass of wine on the patio! CONTACT NANCY

< Back Tarification au taux net ​ Le prix net est le montant qu'un intermédiaire de vente, tel qu'un voyagiste entrant, un voyagist réceptif, un grossiste en voyages organisés ou tout autre partenaire commercial, paiera pour acheter un forfait. La différence entre le prix direct au consommateur publié par une entreprise et le prix net représente la commission versée. Les entreprises qui exigent un prix net sont les voyagistes réceptifs (par exemple, Jonview), les voyagistes (par exemple, Virgin Holidays), les sociétés de gestion de destination (par exemple, Cantrav), les agences de voyage et les partenaires de forfait. Previous Next

< Back Community Tourism Partnerships ​ A mutually beneficial commitment between businesses, associations and government organizations to leverage their respective contributions in ways that benefit tourism within their community. Previous Next

< Back Motivations ​ Les motivations se concentrent sur les raisons pour lesquelles les gens voyagent et ce qu’ils apprécient et recherchent dans une expérience de voyage. Previous Next

COVID-19 UPDATE On behalf of the team at the Tourism Café, we hope you, your staff, volunteers and industry colleagues are well. As we accept that COVID-19 continues to impact tourism, we are energized by the passion, commitment, and entrepreneurial spirit of so many in our industry. We are excited by new research that has emerged, new examples of business excellence that can be shared, new business models, and a powerful appreciation of the importance of communities, supporting local and ensuring your staff and closest business partners succeed together. And, our hearts go out to the businesses that have not been able to survive. 2022 will be a year of continued change. We have learned a great deal leading up to this place and time and will continue to collaborate with our partners, clients, team, and program participants to help emerge from the pandemic with amazing reasons to travel to, and within Canada. As we return to in-community training and destination development consultation, we are mindful of the evolving COVID-19 protocols in the regions we work. We will optimize the combination of online and in-person training activities so businesses can minimize their time away from their office as travel begins to rebound. And, our entire team is double-vaccinated with the booster shot. ​ If you’d like to discuss the path ahead please give me a call at (250) 941-7702 or email me directly Wishing you all the best with your tourism road to recovery. Stay safe, stay healthy. Dr. Nancy Arsenault Managing Partner Tourism Cafe Canada Ltd. ​

< Back Voyage tout compris ​ Décrit un voyage, le plus souvent des vacances, qui inclut tous les éléments essentiels dans le prix de la réservation. Outre l'hébergement, vous pouvez vous attendre à ce que la nourriture, les boissons, les activités et les divertissements soient inclus sans avoir à payer de supplément. Les exemples incluent les bateaux de croisière, les complexes de multipropriété, les hôtels à destination. Previous Next

< Back Biodiversité ​ Variabilité des organismes vivants de toute origine, y compris, entre autres, les écosystèmes terrestres, marins et autres écosystèmes aquatiques et les complexes écologiques dont ils font partie ; cela comprend la diversité au sein des espèces, entre les espèces et des écosystèmes. Previous Next

< Back Voyageur/Visiteur ​ Une personne qui se déplace entre différents lieux géographiques, dans n'importe quel but et pour n'importe quelle durée. Un visiteur à des fins statistiques (domestique, entrant ou sortant) est classé comme un touriste (ou visiteur de nuit), si son voyage comprend une nuitée, ou comme un visiteur d'un jour (un excursionniste). Previous Next

Paul Arsenault Finance & Operations Paul is the behind-the-scenes engine of the Tourism Café. He manages the company’s finances, contracts, and logistics and is our resident Francophone researcher, translator, and bilingual e-learning course reviewer. Professionally trained as a civil engineer and project management professional, he leads the French research, writing, editing, and translation requirements for the Tourism Cafe. Paul is a key player with the Tourism Cafe’s visitor experience assessments, Destination Canada’s Canadian Signature Experience assessments, and his engineering skills are a real asset when our projects involve land-use and capital construction elements. When he’s not at his desk you’ll find him on the golf course, swimming, cycling or hiking CONTACT PAUL

< Back Ecosystem ​ All the living things in an area and the way they affect each other and the environment. Previous Next