On behalf of the team at the Tourism Café, we hope you and your staff, volunteers and industry colleagues are well. As we move into our second year of the tourism industry living with the impacts of the COVID-19 pandemic, we are energized by the passion, commitment, and entrepreneurial spirit of so many in our industry. And our hearts go out to the businesses that have not been able to survive.


2021 will be a year of change. We have learned a great deal leading up to this place and time and will continue to collaborate with our partners, clients, team, and program participants to help emerge from the pandemic with amazing reasons to travel to, and within Canada.


As a training and industry development company, we are excited by new research that has emerged, new examples of business excellence that can be shared, new business models, and a powerful appreciation of the importance of communities, supporting local and ensuring your staff and closest business partners succeed together.


We are very thankful for the destination partners who collaborated with us, during the first 12-months of the pandemic to try new ways to support online learning that bridge the gap between mass reach webinars with little interaction to 1:1 business support. We completed six pilot projects to trial new ways to increase the diversity of options to engage, converse and participate in shaping the future together optimizing a variety of online tools and approaches.

The results – TOURISM CONNECTS  will become a permanent branch of our business focused on providing tactical, practical e-learning options for our destination partners, but also direct to market for individuals who want to access immediate, self-paced learning on specific topics.

We have started targeted in-person training, to complement our online learning opportunities. We request to use higher than required COVID-19 protocols for added protection of all, which has been appreciated by participants. And, are proud to confirm our entire staff is double-vaccinated.

If you’d like to discuss the path ahead please give me a jingle (250) 941-7702 or email me directly 
Wishing you all the best with your tourism road to recovery. Stay safe, stay healthy.

Dr. Nancy Arsenault
Managing Partner
Tourism Cafe Canada Ltd.