With so many options for an online presence, and only so much time and money to manage social channels, it is vital you know where you customer is. Last week at the @DestinationBC Remarkable Experiences social media training, some of us were chatting about this very topic. Some businesses had been provided advice by 'social media or tech savvy' businesses that they don't need a website as a small business and can get away with only Facebook. As a company that focuses on the