About the Tourism Cafe!

We are a boutique tourism training and development company. Experts in experiential travel and customer experience management, we specialize in product, market and destination development, and visitor serving. From strategic planning destination marketing organizations or economic development agencies to 1:1 support to small business, our range of programs and services have contributed to the success of a wide range of tourism businesses and organizations.

Our core services include: 

From rural and remote communities to our urban centers, from tourism professionals to volunteers and students, we work a great deal with destination marketing organizations (DMOs) and economic development agencies to design training and add capacity to your business development so that your business can evolve with the travellers' demands in ways that are customer-driven and increase your competitiveness.

The Tourism Cafe's programs and services are personalized in their design to support individual owners, operators, managers, supervisors, destination marketing organizations and government agencies with a tourism mandate and a learning or business development need.

Keys to Our Training Approach

Rather that just arrive in your community and deliver a canned training program, we work with you to build your capacity as part of the process and identify how to incorporate a legacy element that remains in the community. 

Working with a ground team comprised of individuals representing our client's interests, these people support the development process and take responsibility for targeted activities in the community to reduce the overall project costs of out-sourcing 100% of the project. We build the capacity of the ground team as part of developing the course.

Our collaborating partners are individuals who have a distinct area of expertise that will benefit the project. They are integral to ensuring that you get the best mix of talent for your investment. All our partner are active in their areas of expertise be that sustainability, digital media, marketing, experience development, etc.

Keys to Our Development Work

We listen and learn from you, share our perspectives, then collaborate on the creating the solutions and outcomes that work for you!  The templates, constructs and models we use are grounded in theory and practice to keep them credible and real.


Latest Activity

Outshine Adventure Trekking is now a member of The Tourism Cafe
May 11
Nancy Arsenault posted a status
""If You Aren’t Competing for Attention Where It’s Focused, You are not Competing to Win" Brian Solis - Online Guru!"
May 6
Nancy Arsenault posted a status
"NL restores provincial tourism marketing budget!…"
May 1
Boundless Adventure and L'étranger are now friends
Apr 22
Andrew Lloyd Hughes left a comment for Nancy Arsenault
"Thank you for that Nancy. Absolutely love the site and the initiative. Greetings from Wales by the way!"
Apr 18
Nancy Arsenault left a comment for Andrew Lloyd Hughes
"HI Andrew - thanks for joining the Tourism Cafe conversation. "
Apr 17
Andrew Lloyd Hughes is now a member of The Tourism Cafe
Apr 17
Nancy Arsenault posted a status
"Fabulous group of tourism professionals attending our 33rd Experiential Travel Training program in Rocky Harbour NL with GMIST."
Apr 15
Icicles Adventure Treks posted a blog post

Fitness Tips for Trekking in Nepal

Trekking in Nepal around the Himalayas is a challenging task and it is always very important to maintain your fitness level beforehand. Without pre trip fitness training and warmup ideas, walking on steep rugged trails will very difficult. However you don’t need to be superman with six pack abs to embark for trekking in Nepal. By following the simple following steps and taking it into action you can actually enjoy your trip with less fatigue and stress.…See More
Apr 15
Nancy Arsenault posted a status
"Tourism Dawson Creek looking 4 Tourism Development Coordinator."
Apr 14
Icicles Adventure Treks is now a member of The Tourism Cafe
Apr 13
Laurie Jones is now a member of The Tourism Cafe
Apr 9
Nancy Arsenault posted a status
"Uber taxi growing appeal for biz travellers.…"
Apr 7
Nancy Arsenault posted a status
"US Parks lack $ despite demand…"
Apr 3
Jennifer Hood left a comment for Nancy Arsenault
"Thanks for the warm welcome! Happy to be here!"
Apr 1
Nancy Arsenault and Jennifer Hood are now friends
Apr 1


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