About the Tourism Cafe!

We are a boutique tourism training and development company. Experts in experiential travel and customer experience management, we specialize in product, market and destination development, and visitor serving. From strategic planning destination marketing organizations or economic development agencies to 1:1 support to small business, our range of programs and services have contributed to the success of a wide range of tourism businesses and organizations.

Our core services include: 

From rural and remote communities to our urban centers, from tourism professionals to volunteers and students, we work a great deal with destination marketing organizations (DMOs) and economic development agencies to design training and add capacity to your business development so that your business can evolve with the travellers' demands in ways that are customer-driven and increase your competitiveness.

The Tourism Cafe's programs and services are personalized in their design to support individual owners, operators, managers, supervisors, destination marketing organizations and government agencies with a tourism mandate and a learning or business development need.

Keys to Our Training Approach

Rather that just arrive in your community and deliver a canned training program, we work with you to build your capacity as part of the process and identify how to incorporate a legacy element that remains in the community. 

Working with a ground team comprised of individuals representing our client's interests, these people support the development process and take responsibility for targeted activities in the community to reduce the overall project costs of out-sourcing 100% of the project. We build the capacity of the ground team as part of developing the course.

Our collaborating partners are individuals who have a distinct area of expertise that will benefit the project. They are integral to ensuring that you get the best mix of talent for your investment. All our partner are active in their areas of expertise be that sustainability, digital media, marketing, experience development, etc.

Keys to Our Development Work

We listen and learn from you, share our perspectives, then collaborate on the creating the solutions and outcomes that work for you!  The templates, constructs and models we use are grounded in theory and practice to keep them credible and real.


Latest Activity

Ram Kumar Adhikari updated their profile
22 hours ago
Profile IconParshuram Adhikari and Pamela Habing joined The Tourism Cafe
Feb 20
Nancy Arsenault posted a status
"Todd Lucier speaking on the internet value to business.…"
Feb 19
Nancy Arsenault posted a status
"More fees for internationals!…"
Feb 19
Nancy Arsenault posted a status
"Exciting results: Travel Alberta's Experiential Travel Training…"
Feb 18
Nancy Arsenault posted a status
"Rick Mercer's rant on the Canadian Federal governments' investment in US tourism marketing."
Feb 13
Emerging Nepal posted a status
"Trekking in Nepal."
Feb 10
Nancy Arsenault left a comment for Douglas Dillon
"Welcome Douglas to the Tourism Cafe network - post questions, share, connect!!!"
Feb 9
Douglas Dillon is now a member of The Tourism Cafe
Feb 9
Emerging Nepal is now a member of The Tourism Cafe
Feb 6
Nancy Arsenault left a comment for W. Wayne Hallett
"Hi Wayne - thanks for joining us at the Tourism Cafe!  We try to keep up to date things here on tourism product, market and destination development as well as sustainability! Feel free to contribute any time!"
Jan 30
W. Wayne Hallett is now a member of The Tourism Cafe
Jan 30
Nancy Arsenault posted a status
"Edge of the Wedge Experiential Travel Training #33 confirmed for April 13 - 16th in Rocky Harbour NL."
Jan 29
Nancy Arsenault left a comment for Dave Baker
"Love that picture Dave!  Welcome to the Tourism Cafe! Soar with the eagles.  :):)"
Jan 29
Profile IconDave Baker and Marianne Garrah joined The Tourism Cafe
Jan 29
Nancy Arsenault left a comment for Marianne Garrah
"Welcome Marianne - delighted to have someone from the magnificent town of Jasper following us!  I've enjoyed many wonderful times in your neck of the woods."
Jan 29


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