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NATIONAL SEGMENTATION RESEARCH PROGRAM

Contracted Services: Training plan, change management plan, tourism industry research, custom design and development of multiple training resources

Contract Period: Oct 2023 to present

Project Synopsis:

Destination Canada is investing in a new national research program that will replace the Explorer Quotient program, which has guided the country's market segmentation insights for over a decade. The Tourism Café is partnered with IPSOS is creating the new segmentation research program. Our role is to develop three industry training tools to expedite industry using the research to enhance their marketing, product and destination development opportunities and align with Destination Canada's marketing efforts. Supporting this evolution is a change management plan, a training plan, a 15-minute e-course, a 3-hour workshop, and a How-to-Guide to optimize the industry benefits at the national, provincial, regional, municipal and operator levels.

Location: Online project

Collaborators: Ipsos, PJ Osler and Associates, and a 24-member national advisory committee

Photo: Destination Canada

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