Speaking Engagements

We love being invited to conferences to share what we are continually learning as our work reaches throughout Canada and abroad. Nancy, Lesley and Todd are all available to deliver keynote addresses, break-out sessions, and participate or lead a panel discussion.


  • Raising the Bar on the Visitor Experience. (Oct 2015). Plenary address at the Kootenay Rockies Tourism Industry Conference. Revelstoke, British Columbia.

  • Collaborate to Compete. (Mar, 2015). Keynote address at the Tourism Vancouver Island and North Island College professional development days. Comox, British Columbia.

  • Tourism is Built on People First. (Mar, 2015). Keynote address at the South Slave Regional Tourism Conference. Hay River, North West Territories

  • Invest Differently to Drive New Demand. (Feb, 2015). Plenary address at the Newfoundland and Labrador Tourism Summit. Gander, NL.

  • Connecting Visitors to Hidden Gems. (Feb, 2015). Plenary address at the Growing Rural Alberta Tourism Conference. Camrose, Alberta.

  • The Visitor Economy: The Next Frontier. (Apr. 2014).Keynote address at the Nova Scotia Innovation Days hosted by the Tourism Nova Scotia Agency. Halifax.

  • Focusing on the Customer Experience. (Sep, 2013). Keynote address at the Canadian University and College Conference Organizers. Calgary, Alberta.

  • The E-Factor, the Next Tourism Frontier. (Mar, 2013). Keynote address for the Northern Ireland Tourism Summit. Belfast, Northern Ireland.

  • Managing the Customer Experience with Conferences and Events. (Oct, 2012). One-hour workshop for the ACOA Atlantic Tourism CMIT Best Practice Mission participants. Victoria, British Columbia.

  • Making the Shift to Experiential Travel - Product Development and Marketing. (Oct, 2012). Five, 90-minute workshops on product development and marketing delivered at the Host BC2012 Conference, Travel Alberta Provincial Conference and Ontario Tourism Summit. Co-presenter: Lesley Anderson, Destination Canada.

  • Community Tourism: A New Opportunity for a New Type of Traveller. (Jun, 2012). A 2-hour workshop at the BC Rural Summit, Grand Forks, BC

  • How’s Your Tourism Business?  Zooming in on Opportunity. (Feb, 2012). A 2-hour workshop for the Canadian University and College Conference Association. Vancouver, British Columbia.

  • Experiential Travel: Differentiating Your Destination While Spreading the Benefits to Communities. (Jan, 2012). Two, 30-minute webinar series for the Sustainable Travel International. Online

  • Memorable Travel Experiences: Developing and Selling What Travellers Want. (Nov, 2011). A 3-hour workshop at the Thompson-Okanagan Annual Tourism Conference. Kamloops, BC. Co-facilitator: Will Harding, Destination Canada

  • Thinking Like a Traveller. (Oct, 2011). Closing keynote address at the Northern British Columbia Tourism Association Annual Conference, Prince George, British Columbia.

  • The Power of a Great Story for Tourism Development. (Apr, 2011). Keynote address and multimedia handout at the Travel Manitoba Industry Conference. Winnipeg, Manitoba.

  • Thinking Like a Traveller: Mass to Niche Market Tourism Opportunities. (Feb, 2011). Invited speaker for the 25th Anniversary Educational-Travel Conference with Travel-Learning Connections. Providence, RI, USA

  • From Backpacker to Flash-packer. (Oct, 2010). Panel session at the British Columbia Tourism Industry Conference. Vancouver, British Columbia.

  • The Cruise Sector and the Environment: Responding to Current Concerns. (May, 2009). Plenary address at the Annual Tourism Educators Conference:  Canada-Alaska Cruise Corridor.

  • The Customer’s Changing, So Must We. (May, 2009). Keynote address at the New Brunswick Tourism Product Development Day and Inner Journey’s Experiential Brand Launch. Fredericton, New Brunswick.

  • The Changing Face of Tourism and Our Response as Educators. (Mar, 2009). Keynote speaker at the Eton College Professional Development Day. Vancouver, British Columbia.

  • Telling Your Story Through Tourism. (Nov, 2008). An invited panel speaker at the Annual B.C. Museum Conference. Victoria, British Columbia.

  • Talent, Training and Taking a Different Approach to the Future of Tourism. (Nov, 2008). An invited speaker series address with the B.C. Food and Restaurant Association. Victoria, British Columbia.

  • Protecting Unfunded Heritage: The Sustainability Challenge. (Jun, 2008). Invited speaker at the 2nd Annual Symposium on Cultural and Heritage Tourism. Toronto, ON

  • Experiential Travel Product Development: Widening the Net of Opportunities. (Apr, 2008). Keynote co-address at the Nova Scotia Tourism Product Development Day. Truro, Nova Scotia.

  • Embracing Tourism: An Opportunity or a Threat for Museums. (Apr, 2008). Keynote address at the Federation of Nova Scotia Heritage Conference. Shelbourne, Nova Scotia.

  • Future Access to Special Places: Creating a Tourism Learning Destination. (May, 2008). Keynote address at the United Kingdom Tourism Society Annual Conference. Aviemore, Scotland

  • Crafting Memorable Visitor Experiences ... That sell. (Jan, 2007). Workshop at the Louisiana Crossroads Travel and Tourism Summit: Lafayette, LA

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