"Here’s what a few colleagues and participants have said about some of the founding partners' training capabilities over the past few years.

Mary Nelder, General Manager, LaCloche Manitoulin Business Association

LAMBAC recently hosted an experiential tourism workshop for tourism stakeholders on Manitoulin Island, Ontario. The Tourism Cafe’s enthusiastic, knowledgeable instructors (Nancy Arsenault & Celes Davar) prepared the content for the workshops, which they delivered via an innovative ‘blended learning’ technique that combined on-the-ground local facilitation team with experts who were ‘beamed in’ from across the country. We had the Tourism Cafe’s instructors on a large screen, and established two-way microphones and live video-streaming. The two days of workshops flowed seamlessly, thanks to their extensive planning and great attention to detail. It was an extremely effective method of delivering these workshops, which were both relevant and practical for participants in our region. We received much positive feedback from participants, including phrases such as: “Great foundation to build on! THANK YOU!” and “Definitely provided motivation when I have felt STUCK with my business!”. Feedback on the instructors included words such as ‘passionate, professional and extremely knowledgeable’, and words such as ‘enlightening, interesting & thoroughly enjoyable’ were used to describe the workshops overall."

Jonathan Foster, Director, Gros Morne Institute for Sustainable Tourism

“Nancy is an incredibly talented educator/facilitator who has the ability to design and deliver cutting edge tourism training. Having worked with Nancy for a number of years it is clear that she is one of the leading innovators in North America regarding experiential travel. She has provided incredible guidance to our organization over the years and has gone beyond the call of duty to help us grow our institute!”

Edge of the Wedge Experiential Travel Training Report

“Todd has an enthusiasm and love for technology. He’s very knowledgeable about website work, and spoke to us in a language we could understand and actually showed us how to do it. He has the ability to use his business as great examples of reaching niche markets.”

Lesley Anderson, Tourism Professional

“I have worked with Nancy in a variety of capacities including meeting facilitation, strategy development, industry product development & industry education. Nancy is one of Canada's foremost experts on experiential tourism development and experiential tourism education. It's always a pleasure to work with her, she's a great collaborator, always delivers on time, is creative and mindful of working within the constraints and needs of your organization. She is one of the few people who has experience and industry understanding that spans multiple sectors from small, private-sector businesses to large government organizations, and has a strong ability to see challenges and solutions from a variety of lenses. I always look forward to working together with her for the inspiration, creativity, enthusiasm and energy she brings to every project.”

Liz Conway, Spas Ontario / Canada's Finest Spas

"Can’t improve on perfection; This workshop should be mandatory for all marketing professionals in the tourism industry." 

Debra Harding, Conference Sales & Service Manager, University of British Columbia

"You were fantastic and the feedback was great!  Everyone sincerely enjoyed your presentation and even better, the fantastic information and how you related it to our business; that is greatly appreciated! "

Celes Davar, President, Earth Rhythms, at Riding Mountain National Park

“If you ask me what tourism business owners and operators will be doing to make the most of the internet a year or two from now I would know exactly where to look for the answer. Just ask, ‘What is Todd doing today?’ He’s always at the Edge.”

Nicole Beaulieu, Principal, Eton College

“Dr. Nancy Arsenault is a super dynamic and highly intelligent consultant in higher education and tourism management. She is an outstanding communicator, networker par excellence, and possesses in-depth knowledge of policy development, curriculum design, the tourism industry, and best practices in business development. She works with amazing speed and accuracy, providing extra value and saving for her clients.”

Gord Baker, Algonquin Outfitters, Paddling Ontario

"Toddles, Todsker, iTod; he has an uncanny ability to know how people use the Web and his humorous, engaging style provides provocative insights that are appreciated by Web-newbies and computer geeks alike. The workshop was fantastic. The information you are presenting is relevant and useful to any tourism operator in any province or country for that matter."

Atlantic Canada Opportunities Agency Best Practice Mission to Vancouver Island Evaluation Report

“Feedback has been extremely positive and this is attributable to the facilitators, Nancy and Karma, who not only provided top notch educational components, but who had the invaluable relationships to secure the “best of the best” operators/speakers that Vancouver Island has to offer in the Adventure Tourism field. They packed the mission with an ideal combination of presentations and interactive activities which successfully demonstrated that Vancouver Island is truly a world class adventure tourism location.  

• The degree of professionalism was incredibly impressive and the amount of knowledge they have is extremely valuable. Their approach was perfect for my learning style. I am one of their greatest fans!
• Nancy, you rock! Your enthusiasm and energy kept me going in our fuel packed itinerary. You made every adventure more exciting. Your positive attitude rubs off on everyone. We need you in New Brunswick...please come!”