Visitor Experiences

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The group is for sharing information and discussing experiential travel, customer experience management, and crafting memorable visitor experiences.

Members: 4
Latest Activity: Jul 31, 2012

Discussion Topics

Organizations that strive for innovation, imagination, and relevance will outperform those that do not

"Organizations that strive for innovation, imagination, and relevance will outperform those that do not. Part of your job…Continue

Started by Nancy Arsenault May 25, 2012.

May the Forks be With You - What makes a great visitor experience

If beauty is in the eye of the beholder, is a great visitor experience is in the perception of the visitors? Take a look at this entertaining youtube report from…Continue

Started by Nancy Arsenault Feb 24, 2012.

What makes a memorable visitor experience?

Based on your personal experience, or that of your guests, I'd love to get the dialogue going on what makes travel memorable. After we have a number of ideas, I'll write them up and share a…Continue

Started by Nancy Arsenault Jan 15, 2012.

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Comment by Nancy Arsenault on July 31, 2012 at 1:52pm: Interest - just completed 4200 km around British Columbia experiencing a lot of businesses. What is most curious is how little the Visitor Information Centres know of tourism outside their immediate area. Considering so many travel 'tour' by car/rv/motorcycle ... it certainly behooves every tourism business to add 'informing VICs' about their experience!'

Comment by Nancy Arsenault on April 27, 2012 at 5:45pm: "In an era of open innovation and rapidly diversifying knowledge, companies can no longer rely solely on internal resources, they must find ways to bring external ideas into the firm." (www.hbr.org) As you think about crafting memorable experiences - who are you partnering with to bring people into the mix? The WE is always stronger than ME.

Comment by Nancy Arsenault on January 30, 2012 at 10:50am: The E-factor! What a great name for Experiential Travel. The USTOA's 2011 report highlights show increased demand for experiential travel, especially with Baby Boomers and with culinary products. How perfect is that! What are you seeing for demand?